MyCiTi service back on track

The MyCiTi service resumed operations this morning, 15 May 2018, after buses were grounded for nearly a month due to the nationwide strike action affecting the South African bus industry. The City expects that the buses on most of the routes will soon operate on schedule as the service settles in. 

The vehicle operating companies operating the MyCiTi service informed the City that about 80% of the buses were on the road during the morning peak hour period. Minor delays were experienced on some of the MyCiTi routes. However, it is expected that the service will be operating on schedule within the next 24 hours, if not sooner.

The City wants to inform those commuters with monthly MyCiTi tickets that they will be reimbursed for the number of days that they could not make use of the service due to the strike action and which resulted in the buses being grounded.

According to the City’s records, up to 1 184 commuters may have to be reimbursed. 

The monthly ticket holders are advised to please complete a reimbursement form that will be available at some of the MyCiTi station kiosks as from 26 May 2018. Monthly ticket holders are requested to please submit their reimbursement forms by 4 June 2018 at the latest. 

The reimbursement forms will be available at the following MyCiTi station kiosks:

• Atlantis
• Civic Centre 
• Table View
• Adderley Street
• Cape Town International Airport
• Century City 
• Melkbosstrand
• Wood Drive
• V&A Waterfront
• Woodbridge Island
• Mitchells Plain

Commuters must present their ID or another form of identification, as well as their myconnect card. The ID and myconnect numbers must be filled in on the reimbursement form for auditing and verification purposes, and the myconnect card must be presented when the form is submitted. 

Commuters will also be able to download the form from the MyCiTi website from 26 May 2018. 

Once completed, the form must be handed in at one of the MyCiTi station kiosks mentioned above and the commuter will be issued with a customer slip. To claim the reimbursement, the commuter must return to the same kiosk where the application was submitted and present the customer slip. 

Commuters who are eligible will be reimbursed for the number of days that they could not make use of the MyCiTi service after seven days from the date of application. The reimbursement will be loaded on their myconnect card.

To apply for reimbursement, click here.